Greenrock Careers

Greenrock is committed to creating a diverse and inclusive environment that mentors and encourages staff to collaborate, learn, and grow. We are dedicated to treating the members of our team with respect and fairness while providing them with opportunities to develop professionally.

If you are interested in joining our team, please apply to the current job postings below or email hr@greenrockpm.ca to inquire about opportunities.   

Perks of Joining the Greenrock Team  

  • Company culture focused on giving back
  • Competitive wages and benefits
  • Training and development opportunities
  • Mentorship
  • Partial tuition reimbursement opportunities for eligible staff members
  • Social engagement and networking events

Current Opportunities

Greenrock is currently recruiting for an IT Manager to join our team.

Greenrock is a third-generation family real estate business with over 60 years of experience providing expert asset and property management services, property repositioning, sustainability, development, investment management, and Family Office Services.

Greenrock owns and manages several multi-unit residential and commercial properties in Toronto and is dedicated to delivering exceptional customer service.

A core Greenrock value is giving back to the communities we operate in. Please visit our website to learn more about Greenrock IMPACT. In recent years, IMPACT’s mandate has expanded to promote diversity and to seek greater equity for our staff, community members, and every Canadian.

Other Greenrock core values include teamwork, mentorship, learning, integrity, accountability, and transparency with our clients and other stakeholders.

Reporting to our CFO, this position is the highest-level technical role in Information Technology and works collaboratively across our organization to successfully deliver outstanding results to the company. Your technical skills will be critical to support our organization. Continuous improvement, a culture of service, teamwork, and collaboration are values embraced by you. As a strong communicator and business partner, you will liaise with functional teams across Greenrock and build relationships with our stakeholders.

The IT Manager will measure and manage third-party service providers. They include the following:

  • Telecom, wide area and internal IP phones
  • Security monitoring
  • Helpdesk
  • Business applications based in the cloud
  • IT suppliers

The IT Manager will also provide hands-on support, including:

  • User interaction for access management
  • Infrastructure tasks, such as asset and performance management
  • Server maintenance
  • Lead on the IT components of business changes
  • Reporting

The IT Manager will support Greenrock’s locations across the Greater Toronto Area. 

Responsibilities include:

  • Takes responsibility for any IT issues or problems and ensures they are dealt with appropriately and in a timely manner.
  • Documentation and continuous improvement of department policies and procedures. Ensure all processes are maintained, reviewed, and updated on a regular basis.
  • Demonstrates accountability for the progress of work in-scope for the team and its alignment to department strategy.
  • Develop and manage all departmental Service Level Agreements and ensure that obligations are being met.
  • Monitor all queues (email/ phone/request tracking) to ensure the timely processing of requests.
  • Ensure all open requests are monitored and being followed up on a regular basis, documenting any updates in the work-log of the requests; this includes management of suppliers who are required to deliver against obligations and end-user expectations.
  • Address and resolve all escalations.
  • Provides quality service and takes ownership in resolving incidents/service requests; tracking end-user systems resulting in a timely and efficient resolution to incidents/service requests evidenced by meeting Greenrock’s clients’ needs, meeting or exceeding Service Level Agreements, and accurate data for asset management.
  • Proactively seeks information and utilizes creative problem-solving skills along with standard operating procedures.
  • Demonstrates quality service by actively contributing to customer satisfaction through advocating for Greenrock’s clients’ needs, escalating incidents and requests, resulting in meeting or exceeding Greenrock’s client’s satisfaction metrics.
  • Assist with project-related work as required.
  • Supports a wide range of IT services including but not limited to: PC, MAC, mobile devices, VPN, Video Conference, software, basic network support, and IT security.
  • Lead the IT business continuity plan and documentation.
  • Ensure the Network Infrastructure Security is in accordance with industry standards.
  • Lead the implementation of the company IT strategy projects and plans that include Security Operation Center (SOC), Simple Network Management Protocol (SNMP)Monitoring, Security awareness training, SharePoint implementation.

Qualifications & Requirements

  • Bachelor’s degree in computer science or computer engineering, business computing or a related field, or equivalent combination of education, certification, and experience.
  • Experience with Information Technology Infrastructure Library (“ITIL”) v3 would be preferred (ITIL practitioner certification).
  • Minimum of 8 years of experience working in a Customer Service Role and Service Desk Tier II or IT Security capacity and a minimum of 5 years experience in a supervisory/management role.
  • Experience in a related role requiring, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully install, configure, maintain, and support Windows and/or Mac desktop operating systems and software.
  • Have baseline knowledge of Active Directory as used for authentication.
  • High degree or familiarity with some or all of the following technologies: Windows 7/8, OSX, iOS, Microsoft Office, Internet Browsers, Local Account Management, Installs and removals, Registry, Command line, Service management systems, System Management Tools, VPN
  • High degree or familiarity with some or all of the following hardware: Desktop / Laptop, iPad, iPhone, Android Phones, Printers, Video Conferencing equipment, Cisco IP phones
  • Knowledge of wide-area networks, TCP/IP, and Windows.
  • Exposure to IT ticketing systems
  • Exposure to Business Objects or equivalent report generation system for query purposes
  • Detailed oriented, self-motivated, and resourceful with the ability to work independently, as well as in a team environment.
  • Have strong business acumen with an understanding of the link between business needs and IT operations.
  • Have a proven track record in working with multiple initiatives at the same time and have a proactive approach to problem-solving and coordination.
  • Ability to adapt in a dynamic environment and work under tight deadlines.
  • Excellent verbal and written communication skills are essential to this role.
  • May require working during non-business hours and on weekends.

Diversity and inclusion are an integral part of our culture. Attracting, developing, and retaining a workforce that reflects the diversity of our clients, tenants, and communities is essential to our success.

We are committed to providing a respectful, inclusive, and accessible work environment where all employees have the opportunity to achieve their potential.

Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants need to make any accommodation requests for the interview or selection process known in advance. Greenrock will arrange reasonable and appropriate accommodation for the selection process which will enable you to be assessed in a fair and equitable manner.

If you are interested in applying, please send your resume and cover letter to hr@greenrockpm.ca with “IT Manager” in the subject line.

Greenrock is currently recruiting for a Live-in Superintendent to join our team at Village Green as part of LIUNA 183.

Greenrock is a third-generation family real estate business with over 60 years of experience providing expert asset and property management services, property repositioning, sustainability, development, investment management, and Family Office Services.

Greenrock owns and manages several multi-unit residential and commercial properties in Toronto and is dedicated to delivering exceptional customer service.

A core Greenrock value is giving back to the communities we operate in. Please visit our website to learn more about Greenrock IMPACT. In recent years, IMPACT’s mandate has expanded to promote diversity and to seek greater equity for our staff, community members, and every Canadian.

Other Greenrock core values include teamwork, mentorship, learning, integrity, accountability, and transparency with our clients and other stakeholders.

Reporting to the Regional Community Manager, the Superintendent is important to the successful operation of a multi-residential portfolio and its community. The role is responsible for the physical maintenance and safety of the building(s) and surrounding property and its occupants. The primary functions require the Superintendent to have a service-oriented approach, excellent communication skills and work flexible hours including on-call requirements and month-end responsibilities.

Responsibilities include:

Customer Service:

  • Ensure Greenrock Communities are safe, clean, and presentable at all times befitting an “A” class landlord
  • Ensure a high level of client satisfaction is maintained through regular contact and proactive attention to resident needs
  • Conduct business at all times with the highest standards of personal, professional, and ethical conduct
  • Handle all resident issues, inquiries, feedback, concerns, and complaints quickly and professionally, escalate when required
  • Perform resident service requests in addition to routine repairs and maintenance in-suite, interior and exterior common areas in a prompt, efficient and friendly manner.
  • Apply customer service organizational policies and ensure adherence to site procedures
  • Communicate with the Property Manager, team members and site staff on an ongoing basis
  • Work with the team to recommend modifications for service improvement, based on results or information obtained from customers
  • 24-hour on call emergency response coverage is required on a rotating basis

Administration / Health & Safety:

  • Understand and abide by company policies, the Residential Tenancies Act, Privacy Act, Health and Safety standards, AODA and Municipal Property Standards By-Laws, and any other applicable legislation governing day-to-day operations
  • Ensure a complete knowledge and understanding of WHMIS, and ensure all contractors and vendors comply with safe handling guidelines; immediately report infractions, hazardous conditions, or damaged equipment to supervisor
  • Be thoroughly familiar with our emergency procedures including fire, flood, elevator entrapment, power outage, and mold remediation
  • Comply with regular fire and life safety standards including monthly testing and annual drills
  • Maintain all logs(including waste collection and salt logs) and safety checks
  • Issue purchase orders
  • Maintain accurate stock control records including appliance inventory. Discuss with Property Manager for requisition of supplies above approval limit
  • Complete incoming and outgoing inspection forms. Assist in maintaining parking control
  • Maintain and update the Building Fire Safety Plan
  • Administrative duties including use of technology, to document service requests and the resolution thereof

Maintenance:

  • Have a thorough knowledge and understanding of all maintenance systems (pumps, emergency generators, boilers, HVAC, chillers, swimming pools, sprinklers, etc.
  • Complete maintenance requests within 24 hours to ensure resident safety and satisfaction
  • Complete appliance repairs, routine plumbing repairs, repairs and maintenance requiring carpentry skills, painting, and basic electrical repairs
  • Complete general maintenance in common areas including but not limited to the garage and parking lot, rooftop, mechanical rooms, etc.
  • Ensure all mechanical and exit doors are secure and properly function at all times
  • Ensure use of authorized contractors only
  • In the event of an emergency where the Property Manager is unavailable the superintendent will assume all responsibilities for ensuring the proper sub-trade is contacted and complete follow up until the situation is rectified.
  • Be wholly responsible for master keys assigned to this position. At no time are master keys to be given out under any circumstances with the exception of distribution during the event of fire safety or health.
  • Responsible for the opening and locking of apartment doors for maintenance and service personnel when entry by the resident has been duly authorized.
  • Lock up laundry rooms, storage rooms, amenities, suite doors, mechanical doors are secure within the prescribed time frames
  • Review suites on turnover and complete a scope of work consistent with established policies and procedures. Coordinate month-end duties and responsibilities including apartment inspections, scheduling of contractors for turnover
  • Monitor building service contract performance to ensure prudent, cost effective practices are constantly observed
  • Review and evaluate repairs and maintenance requests to ensure they meet budgetary and operational expectations
  • Other duties within the scope, spirit, and purpose of the job, as requested by management

Cleaning:

  • Ensure property, grounds, and vacant suites are kept clean in accordance with company standards
  • Assume necessary safety precautions as required during inclement weather by shoveling, sanding, and salting sidewalks and building entrances and post necessary caution signage
  • Ensure the interior and exterior is litter and garbage free and checks compactor room and bins
  • Prepare and organize waste, recycling, organic bins to maintain order and cleanliness in the designated garbage areas. Move waste, recycling, organic bins to prescribed zones for established pick-up days
  • Maintain the cleanliness and organization of all electrical, mechanical, and other work areas including supply rooms and storage areas

Qualifications:

  • Minimum High school education is required
  • A trade certificate or license would be considered an asset
  • Minimum of two (2) years of relevant work experience or an apprenticeship or combination thereof
  • Good judgment, problem-solving skills, and attention to detail
  • Ability to safely use and maintain tools of the job
  • Knowledge of mechanical and HVAC systems and experience in related repairs
  • Basic computer skills, including Microsoft Outlook
  • Basic knowledge of financial accounting; budgets
  • Good communication skills (listening, verbal and written)
  • Fluent in English. Other languages are an asset
  • Strong team player
  • Show initiative and demonstrates sense of ownership
  • Knowledge of Yardi Maintenance Module is an asset
  • Vehicle and valid driver’s license would be considered an asset
  • Able to work on feet for long periods of time
  • Able to lift, push and pull heavy objects (up to 50lbs for cleaning and maintenance purposes) including garbage bins, furniture, appliances, etc.
  • Able to work on call for after hour emergencies

Diversity and inclusion are an integral part of Greenrock’s culture. We strive to attract, develop, and retain a workforce that reflects the diversity of our clients, tenants, and communities. Greenrock is committed to providing a respectful, inclusive, and accessible work environment where all employees have the opportunity to achieve their potential.

Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants need to make any accommodation requests for the interview or selection process known in advance. Greenrock will arrange reasonable and appropriate accommodation for the selection process which will enable you to be assessed in a fair and equitable manner.

If you are interested in applying, please send your resume and cover letter to hr@greenrockpm.ca with “Superintendent” in the subject line.